GambleAware partners with Citizens Advice

Problem-gambling charity GambleAware has announced a new long-term partnership with Citizens Advice, a UK charity that offers advice and information to consumers surrounding financial and legal matters.

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The partnership is announced after a successful six-year pilot scheme between the two organisations. © Pexels.

The new initiative aims to “help debt advisors better understand, prevent or reduce gambling-related harms”.

The partnership, worth £1.5m, will run for an initial two years. That funding was secured after a pilot project, ran by GambleAware in conjunction with Newport Citizens Advice over the last six years, was deemed a great success.

GambleAware will focus its efforts on developing and delivering a training program for Citizens Advice staff across nine regions in England and Wales.

The partnership extends GambleAware’s gambling-harm support network and has four main principles: to enable Citizens Advice to identify and then support people who may be at risk of problem-gambling; to direct those at risk to specialist help; establish regional support hubs to improve the support infrastructure; expand the training program to local resources and front-line workers, such as youth practitioners or health workers.

Speaking about the new initiative, Dr Jane Rigbye, director of education of GambleAware, said:

The debt advice workforce has an enormous role to play in supporting and reducing the likelihood of people experiencing gambling-related harms, as do many professions who come into contact with the general public on a daily basis. Encouraging and enabling staff in all public-facing settings to be aware of the possibility that the presenting problems could be related to gambling is key in helping to tackle this issue.Dr Jane Rigbye, director of education at GambleAware

Gillian Guy, chief executive of Citizens Advice, said:

Gambling can have life-changing effects, not just on the individual but also their families and friends. People seek our help to deal with the practical problems that come out of this – including increased debt and relationship breakdown. We are pleased to be partnering with GambleAware to develop services across England and Wales. These will help our staff make a real difference to people struggling with gambling.Gillian Guy, chief executive at Citizens Advice

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